Customer Service

We create luxury bouquets, arrangements and gifts, bridal flowers, personalised floral pieces, corporate and home floral retainers, and seasonal collections. Our event offering includes concept development, floral design, décor styling, installations, tablescapes, supplier coordination and event planning for intimate celebrations, weddings, corporate occasions and larger experiences. Your quotation will confirm the exact scope.

Send your enquiry through the website, WhatsApp or email with your preferred date, location, budget, colour palette and inspiration. Event enquiries should also include the occasion, venue and estimated guest count. We do not take enquiries through social-media DMs. A date or floral order is confirmed only after written acceptance and receipt of the required cleared payment.

For bouquets and gifts, book as early as possible and allow extra time for personalised pieces, large stem counts and peak periods such as Valentine’s Day and Mother’s Day. Weddings and events should ideally be enquired about several weeks or months in advance, depending on size and complexity. Late requests may be accepted if our schedule and flower supply allow.

Every Carol Black design is handcrafted, and fresh flowers naturally vary. We work from the selected style, palette, size and value, but seasonal or supplier availability may require a flower, foliage, vessel or wrapping substitution. Any substitute will be chosen to maintain the overall luxury look and value as closely as reasonably possible.

Yes, subject to availability and a confirmed quotation. Delivery and installation fees are calculated according to distance, order size, vehicle requirements, staffing, access time and collection or breakdown needs. Travel, accommodation, tolls, parking or venue charges may be added for locations outside our normal service area.

Contact us in writing as soon as possible. Changes depend on availability and may affect the price. Because flowers are perishable and event materials are often specially procured, cancellation outcomes depend on the notice provided, work already completed, supplier commitments and applicable consumer law. Event postponements also depend on the new date being available. The specific payment and cancellation schedule will be included in your quotation or event agreement.